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Site Policy

Terms and Conditions – Tapuach Natural Technologies (1993) Ltd.

Welcome to the website of Tapuach Natural Technologies (1993) Ltd. (hereinafter: "the website"). Use of this website is subject to the terms and conditions detailed below. Please read the terms carefully, as using the website indicates your agreement to these terms.

1. General

1.1 The website is managed and operated by Tapuach Natural Technologies (1993) Ltd. (hereinafter: "the Company").
1.2 These terms are written in masculine form for convenience but are intended for all genders equally.
1.3 The use of the website includes making purchases, subscribing to the newsletter, providing personal details, and any other actions performed through the website.
1.4 The Company reserves the right to update the terms without prior notice. It is the user's responsibility to stay updated on any changes.

2. Registration and Use

2.1 Use of the website requires registration and submission of accurate, complete, and correct information.
2.2 It is prohibited to provide false information or use another person's details without their explicit consent.
2.3 The Company reserves the right to deny access to users who violate the terms or any applicable laws in the State of Israel.

3. Payment and Purchases

3.1 Purchases on the website are processed through a secure payment system that meets the highest security standards.
3.2 Prices displayed on the website include VAT unless otherwise stated.
3.3 After completing a purchase, a confirmation email will be sent to the email address provided by the user. This confirmation does not constitute a receipt but only an acknowledgment of the action.
3.4 The Company reserves the right to update prices and inventory at any time.

4. Cancellation Policy

Cancellation of a transaction will be carried out in accordance with the provisions of the Consumer Protection Regulations (Cancellation of Transactions), 2010, and the Consumer Protection Law, 1981.
The customer is entitled to cancel the transaction within 14 days from the date of receiving the product or the disclosure document, whichever is later. In the case of cancellation not due to a defect or non-conformity, the customer will be charged a cancellation fee of 5% of the transaction amount or 100 ILS (whichever is lower), in addition to shipping costs, if applicable.
If the cancellation is due to a defect in the product or non-conformity between the delivered product and the order, the customer will not be charged any fees, and the company will refund the full amount paid.
To cancel a transaction, please contact the company's customer service with proof of purchase and updated contact details.

5. Newsletter Subscription

4.1 By subscribing to the newsletter, the user consents to receive updates, promotions, and marketing content from the Company.
4.2 Users can unsubscribe from the newsletter at any time via a dedicated link included in each email.

6. Privacy and Data Security

5.1 The Company complies with privacy protection laws and is committed to safeguarding users' privacy.
5.2 Personal information provided by users will be stored in the Company's database and used solely for internal purposes.
5.3 The Company will not share users' personal information with third parties without explicit consent, except when required by law.
5.4 The Company uses advanced security measures to protect privacy and data security. However, the Company is not liable for unauthorized access to its systems.

7. Liability and Customer Service

6.1 The Company is not liable for any damages resulting from the use of the website, including technical malfunctions, delivery delays, or any other issues beyond its control.
6.2 For any questions or issues, you can contact the Company's customer service through the following details:

  • Address: 16 Tzvi Bergman St., Petah Tikva, Israel. The branch is accessible for individuals with disabilities.
  • Operating Hours: Sunday to Thursday, 08:00–16:00
  • Phone: +972-52-6993081
  • Email: office@tapuach.co.il

8. Intellectual Property

7.1 All rights to the website, including texts, images, graphic designs, code, and other content, are owned by the Company and may not be used without prior written consent.
7.2 Use of the website does not grant the user any rights to the Company's intellectual property or that of third parties displayed on the website.

9. Governing Law and Jurisdiction

8.1 These terms are governed by the laws of the State of Israel.
8.2 Any disputes related to the use of the website will be resolved exclusively in the competent courts of the Tel Aviv District.

For more information on cancellation policies, shipping terms, and other details, please refer to the relevant pages on the website.
For any inquiries, feel free to contact customer service.

Thank you for choosing Tapuach Natural Technologies (1993) Ltd.!

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